These are SoftwareCW's Standard Return Policies applicable only to products purchased by you directly from SoftwareCW.
- All returns must be received within 30 days of receipt of item or the return will be voided. Please direct all concerns after 30 days to the manufacturer.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from SoftwareCW
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
- Any product that is not manufacturer genuine
*SoftwareCW employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have been activated, registered, damaged, or are otherwise unsellable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 72 business hours.
Defective Returns - If you wish to return an item that is defective, you may do so for exchange with an identical item only, absolutely no refunds. Return shipping will be provided. Please contact us within 30 days of receipt. After 30 days, please direct all defect concerns to the Manufacturer.
Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund, less original shipping charges. All returned items must still be factory sealed. A 20% restocking fee will be deducted from the refund. Return shipping will be at buyers expense.
Download Returns - There are absolutely no returns on products that were purchased as a download. Please ensure the software is compatible with your system before purchase.