Defective Returns - If you wish to return an item that is defective, you may do so for exchange with an identical item only, absolutely no refunds. Return shipping will be provided.
Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund. All returned items must still be factory sealed. A 20% restocking fee will be deducted from the refund. Return shipping will be at buyers expense.
All returns must be received within 30 days of receipt of item or the return will be voided. Please direct all concerns after 30 days to the manufacturer.
SoftwareCW employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have been activated, registered, damaged, or are otherwise unsellable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 2 business days upon receipt.